February 22-25, 2016
Fort Lauderdale, FL
Customer Service & Public Relations
Merely providing customer service is no longer the accepted norm. In today’s society, it is about enhancing the customer experience. Attendees will not only learn ways to increase non-aeronautical revenue through the customer experience but will receive valuable and practical tools from industry experts. Attendees will: learn secrets and essentials to providing service excellence, be introduced to new and innovative software designed to enhance the customer experience, receive valuable insight from airport customer service and volunteer legends and understand new ADA compliance requirements.
March 2-4, 2016
Salt Lake City, UT
Airfield Operations, Safety, Planning and Construction
The symposium offers highly technical content for airport professionals of all disciplines and experience levels. Diverse workshops include a balanced mix of presentations and interactive discussions between subject matter experts and participants on a diversity of topics.
March 6-8, 2016
Galveston, TX
SCC/AAAE provides regional airport executives and employees professional and educational opportunities to assist them in their personal development. Education and safety and the exchange of information and experiences are the top goals of the SCC. To promote these goals, SCC organizes annual meetings, seminars, and conducts business through working committees created by the Chapter President.
March 14-15, 2016
Alexandria, VA
Airfield Operations, Safety, Planning and Construction
Terminal Operations
Join the aviation industry’s leading Unmanned Aircraft Systems (UAS) safety experts from The Unmanned Safety Institute (USI) and AAAE as they present on law enforcement considerations when responding to UAS incidents. This workshop is the only one of its kind developed specifically for law enforcement and focused solely on responding to unauthorized unmanned aircraft operations. The agenda includes topics such as UAS equipment and components, critical infrastructure and sensitive locations, legal/regulatory issues, current and proposed federal regulations, local law enforcement responsibilities, drone incidents and scenarios, how to respond to an active flyer, and much more.

Founded in 1928, AAAE is the world's largest professional organization for airport executives, representing thousands of airport management personnel at public-use commercial and general aviation airports. AAAE's members represent some 850 airports and hundreds of companies and organizations that support airports. AAAE serves its membership through results-oriented representation in Washington, D.C. and delivers a wide range of industry services and professional development opportunities including training, meetings and conferences, and a highly respected accreditation program.