Thank You to Our 2022 Sponsors



CXE inc.

www.customerserviceexperts.com

CXE is a customer experience consulting firm providing CX solutions, including service culture optimization, training, mystery shopping, consulting, and rewards and recognition programming.

Sponsoring: Attendee Lanyards

Ms. Lise D'Andrea
President & CEO
lise@cxeinc.com



FeedbackNow By Forrester

https://www.feedbacknow.com/

FeedbackNow is the leading real-time feedback solution for aviation. Based on intuitive physical & digital “Smiley Boxes”, our system offers full insight and impact into passenger experience.

Sponsoring: Wednesday Continental Breakfast

Mr. Chris Minton
Director of Sales, North America
cminton@forrester.com



Fraport USA, Inc.

www.fraport-usa.com

Fraport’s experience worldwide is the gold standard for customer-centric airport development, management and concession operation.

Sponsoring: Attendee Badges

Ms. Cathy Simoni
Director of Corporate Marketing
c_simoni@fraport-usa.com



Hallmark Aviation Services

https://hallmark-aviation.com/

Hallmark Aviation Services specializes and provides Customer Service, Guest Experience and Lost & Found Solution with a state of the art software for airlines and airports currently in 15 US Markets.

Sponsoring: Tuesday Continental Breakfast

Mr. Adenilto Simoes, Jr.
Director of Sales and Marketing
adeniltosimoes@hallmark-aviation.com



Mars Petcare

https://www.bettercitiesforpets.com/resource/airport/

Part of Mars, Incorporated, a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love, the 85,000 Associates across 50+ countries in?Mars Petcare?are dedicated to one purpose: A BETTER WORLD FOR PETS.

Sponsoring: Tuesday Luncheon

Ms. Sarah Moran
Senior Manager External Affairs
sarah.moran@effem.com



Minute Suites

www.minutesuites.com

We began as a wellness-based brand located in the airport to relieve the stress and fatigue caused by air travel. While we’re still a healthy sleep solution, we’re also a clean, sanitized, and calm oasis for anyone who needs to get serious work done or just wants a moment of peace in the midst of a crowded terminal.

Sponsoring: Wednesday PM Networking Break

Ms. Kelye Rouse Brown
ACDBE Partner & Hospitality Founder
krb@minutesuites.com



Parabit Systems

https://www.parabit.com/aviation-transit

A leading global supplier to critical infrastructure for over 25 years, Parabit is proud to be a trusted aviation industry partner. Technology-rich security and self-service hardware and software solutions improve airport safety and security, enhance customer experience, and increase operational efficiency.

Sponsoring: Monday Welcome Reception

Ms. Heather Glezen
Business Development
heather.glezen@parabit.com



PSM Squared, Inc.

www.psm-2.com

For organizations under construction and disruption, PSM2 builds a positive guest experience, minimizes and communicates impacts, increases guest/stakeholder satisfaction, and replaces chaos with calm.

Sponsoring: Tuesday PM Networking Break

Ms. Barbara Yamamoto
Vice President, Business Development
barbara.yamamoto@psm-2.com



Tatvam Analytics

https://tatvaminsights.com/

Tatvam uses AI to analyze the voice of the customer and make it easy for airports to measure and improve passenger experience and non-aeronautical revenue.

Sponsoring: Wednesday Luncheon

Mr. James Archer
Vice President, Sales
james.archer@netserv-appl.com



The Petrova Experience

https://thepetrovaexperience.com/

The Petrova Experience is an international customer experience consulting firm. We are certified Customer experience leaders who empower executives and employees to build customer-centric cultures and technology-driven experiences.

Sponsoring: Program and Mobile App Sponsor

Mrs. Liliana Petrova
CEO/Founder
liliana@thepetrovaexperience.com



The Quotient Group

https://thequotientgroup.com/

The Quotient Group is a full-service aviation marketing and in-terminal advertising agency, specializing in branding & strategy, graphic design, digital advertising, public relations, and event planning.

Sponsoring: Tuesday AM Networking Break

Ms. Patricia A. Corfman
Vice President, Innovation and Growth
pat@thequotientgroup.com



Touchwork

https://www.touchwork.com/

Touchwork provides a range of real-time feedback solutions to enhance the passenger experience, identify problems and monitor performance.

Sponsoring: Wednesday AM Networking Break

Mr. Johann Leitner
Chief Executive Officer
johann.leitner@touchwork.com