Thank You to Our 2022 Sponsors

CXE inc.

CXE is a customer experience consulting firm providing CX solutions, including service culture optimization, training, mystery shopping, consulting, and rewards and recognition programming.

Sponsoring: Attendee Lanyards

Ms. Lise D'Andrea
President & CEO

FeedbackNow By Forrester

FeedbackNow is the leading real-time feedback solution for aviation. Based on intuitive physical & digital “Smiley Boxes”, our system offers full insight and impact into passenger experience.

Sponsoring: Wednesday Continental Breakfast

Mr. Chris Minton
Director of Sales, North America

Fraport USA, Inc.

Fraport’s experience worldwide is the gold standard for customer-centric airport development, management and concession operation.

Sponsoring: Attendee Badges

Ms. Cathy Simoni
Director of Corporate Marketing

Hallmark Aviation Services

Hallmark Aviation Services specializes and provides Customer Service, Guest Experience and Lost & Found Solution with a state of the art software for airlines and airports currently in 15 US Markets.

Sponsoring: Tuesday Continental Breakfast

Mr. Adenilto Simoes, Jr.
Director of Sales and Marketing

Mars Petcare

Part of Mars, Incorporated, a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love, the 85,000 Associates across 50+ countries in?Mars Petcare?are dedicated to one purpose: A BETTER WORLD FOR PETS.

Sponsoring: Tuesday Luncheon

Ms. Sarah Moran
Senior Manager External Affairs

Minute Suites

We began as a wellness-based brand located in the airport to relieve the stress and fatigue caused by air travel. While we’re still a healthy sleep solution, we’re also a clean, sanitized, and calm oasis for anyone who needs to get serious work done or just wants a moment of peace in the midst of a crowded terminal.

Sponsoring: Wednesday PM Networking Break

Ms. Kelye Rouse Brown
ACDBE Partner & Hospitality Founder

Parabit Systems

A leading global supplier to critical infrastructure for over 25 years, Parabit is proud to be a trusted aviation industry partner. Technology-rich security and self-service hardware and software solutions improve airport safety and security, enhance customer experience, and increase operational efficiency.

Sponsoring: Monday Welcome Reception

Ms. Heather Glezen
Business Development

PSM Squared, Inc.

For organizations under construction and disruption, PSM2 builds a positive guest experience, minimizes and communicates impacts, increases guest/stakeholder satisfaction, and replaces chaos with calm.

Sponsoring: Tuesday PM Networking Break

Ms. Barbara Yamamoto
Vice President, Business Development

Tatvam Analytics

Tatvam uses AI to analyze the voice of the customer and make it easy for airports to measure and improve passenger experience and non-aeronautical revenue.

Sponsoring: Wednesday Luncheon

Mr. James Archer
Vice President, Sales

The Petrova Experience

The Petrova Experience is an international customer experience consulting firm. We are certified Customer experience leaders who empower executives and employees to build customer-centric cultures and technology-driven experiences.

Sponsoring: Program and Mobile App Sponsor

Mrs. Liliana Petrova

The Quotient Group

The Quotient Group is a full-service aviation marketing and in-terminal advertising agency, specializing in branding & strategy, graphic design, digital advertising, public relations, and event planning.

Sponsoring: Tuesday AM Networking Break

Ms. Patricia A. Corfman
Vice President, Innovation and Growth


Touchwork provides a range of real-time feedback solutions to enhance the passenger experience, identify problems and monitor performance.

Sponsoring: Wednesday AM Networking Break

Mr. Johann Leitner
Chief Executive Officer