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Thank You to Our 2022 Sponsors
CXE is a customer experience consulting firm providing CX solutions, including service culture optimization, training, mystery shopping, consulting, and rewards and recognition programming.
Ms. Lise D'Andrea
President & CEO
FeedbackNow By Forrester
FeedbackNow is the leading real-time feedback solution for aviation. Based on intuitive physical & digital “Smiley Boxes”, our system offers full insight and impact into passenger experience.
Wednesday Continental Breakfast
Mr. Chris Minton
Director of Sales, North America
Fraport USA, Inc.
Fraport’s experience worldwide is the gold standard for customer-centric airport development, management and concession operation.
Ms. Cathy Simoni
Director of Corporate Marketing
Hallmark Aviation Services
Hallmark Aviation Services specializes and provides Customer Service, Guest Experience and Lost & Found Solution with a state of the art software for airlines and airports currently in 15 US Markets.
Tuesday Continental Breakfast
Mr. Adenilto Simoes, Jr.
Director of Sales and Marketing
Part of Mars, Incorporated, a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love, the 85,000 Associates across 50+ countries in?Mars Petcare?are dedicated to one purpose: A BETTER WORLD FOR PETS.
Ms. Sarah Moran
Senior Manager External Affairs
We began as a wellness-based brand located in the airport to relieve the stress and fatigue caused by air travel. While we’re still a healthy sleep solution, we’re also a clean, sanitized, and calm oasis for anyone who needs to get serious work done or just wants a moment of peace in the midst of a crowded terminal.
Wednesday PM Networking Break
Ms. Kelye Rouse Brown
ACDBE Partner & Hospitality Founder
A leading global supplier to critical infrastructure for over 25 years, Parabit is proud to be a trusted aviation industry partner. Technology-rich security and self-service hardware and software solutions improve airport safety and security, enhance customer experience, and increase operational efficiency.
Monday Welcome Reception
Ms. Heather Glezen
PSM Squared, Inc.
For organizations under construction and disruption, PSM2 builds a positive guest experience, minimizes and communicates impacts, increases guest/stakeholder satisfaction, and replaces chaos with calm.
Tuesday PM Networking Break
Ms. Barbara Yamamoto
Vice President, Business Development
Tatvam uses AI to analyze the voice of the customer and make it easy for airports to measure and improve passenger experience and non-aeronautical revenue.
Mr. James Archer
Vice President, Sales
The Petrova Experience
The Petrova Experience is an international customer experience consulting firm. We are certified Customer experience leaders who empower executives and employees to build customer-centric cultures and technology-driven experiences.
Program and Mobile App Sponsor
Mrs. Liliana Petrova
The Quotient Group
The Quotient Group is a full-service aviation marketing and in-terminal advertising agency, specializing in branding & strategy, graphic design, digital advertising, public relations, and event planning.
Tuesday AM Networking Break
Ms. Patricia A. Corfman
Vice President, Innovation and Growth
Touchwork provides a range of real-time feedback solutions to enhance the passenger experience, identify problems and monitor performance.
Wednesday AM Networking Break
Mr. Johann Leitner
Chief Executive Officer
Code of Conduct & Terms
Duty of Care