Customs and Border Protection

AAAE’s International Facilitation Subcommittee serves as the focal point for monitoring, discussing, and coordinating emerging customs and immigration issues that impact international processing at U.S. airports.  Two key areas of focus are: Customs and Border Protection staffing need and biometric entry and exit efforts as a means to advance innovation and improve passenger facilitation at U.S. airports.


CBP Officers at Airports:  CBP has struggled with hiring and retaining officers at our nation’s airports.  Over the past five years, international air travel has increased by 25-30 percent, yet the number of CBP officers available to process additional travelers and new flights barely changed because attrition has outpaced hiring.  In 2018, CBP made slow, but steady, hiring gains and ended the fiscal year with a net gain of 378 new officers.  The FY 2019 final appropriations bill included funding for 600 additional CBP officers and language permitting the agency to utilize user fee balances to hire more officers.  CBP hopes to end FY 2019 with over 1,000 new officers onboard.  Even if this hiring materializes, CBP officer levels will remain below the agency’s workload staffing model level that annually identifies how many officers are necessary to meet current and anticipate needs at all U.S.  ports of entry.  Additionally, regular, but temporary, reassignments of CBP officers from airports to the Southwest border to address critical immigration processing needs of undocumented immigrants at land border ports of entries may lead to increased wait times at airports, especially those already short staffed, during peak summer travel months.  

AAAE supports S. 1004, legislation that would direct CBP to hire no fewer than 600 new officers a year above the current attrition level until the agency meets the targets outlined in its workload staffing model.  Also, the bill would require CBP to provide greater transparency into the operation of its reimbursable services program and temporary staffing reassignments to the southern border, including requiring CBP to notify stakeholders at impacted ports at least 10 days prior to implementing any temporary reassignment. 

Biometrics:  Biometrics, using facial recognition, has the potential to enhance both security and efficiency in the airport environment.  Both CBP and TSA have been working, along with strategic airport and airline partners, to verify passengers’ identities biometrically in lieu of using boarding passes, passports, and drivers licenses.  CBP’s first biometric pilot programs began as a result of a longstanding Federal mandate to verify international travelers departing from the United States, and the use of biometrics has spread quickly.  

Currently, about two dozen airports have committed to using facial recognition for biometric exit.  In exchange, CBP began using facial recognition to process international arriving passengers faster.  In mid-2019, CBP will begin to roll out new cameras and software upgrades to biometric exit airports to better capture and identify travelers and expedite the arrival process.  TSA has been slower to adopt facial images as a primary means of identity verification for aviation passenger security screening and continues to conduct pilot tests at airports, including one ongoing in Atlanta.  TSA’s October 2018 biometric roadmap explained that the agency will use a phased approach to implement biometric identity verification, first focusing on the biometrics provided by PreCheck members before expanding to additional domestic travelers.   Also, airports and airlines have begun using biometrics to allow travelers to check their bag or check in for a flight at a kiosk.  The new biometric procedures, in most instances, are faster passengers are largely receptive to the new technology.  Passengers can “opt out” but few do so.

AAAE Views

• As Congress debates FY 2020 funding, they should encouraged to consider appropriations to hire additional CBP officers for the ports of entry, including airports. The consistent increase in international travel year after year merits a comparable increase in officers to handle this volume otherwise wait times will continue to grow unabated.

• While technologies like Global Entry, automated or mobile passport controls, and facial recognition help speed processing of travelers, these technologies alone do not solve lengthy wait times or permits new international flights to land at airports. More officers are necessary for these functions.

Related Information

S. 1004, the Securing America’s Ports of Entry Act

Letter from AAAE President and CEO Todd Hauptli in support of S. 1004

• Coalition letters supporting S. 1004 (House, Senate, HSGAC)

Coalition letter on CBP officer redeployment to Southwest border

Biometrics Roadmap for Aviation Security and the Passenger Experience


Stephanie Gupta
Senior Vice President, Security and Facilitation
(703) 671-8622