Gwen Basaria has been with AAAE since 2004 and has served in numerous capacities across the Association in digital communications, government affairs, member service and engagement. In her role as Vice President, Member Experience and AAAE Foundation, Gwen serves the primary advocate for members and oversees the membership team. Working with members and the AAAE team, Gwen helps identify member priorities; manage and elevate service standards; create and monitor member satisfaction metrics; and develop new programs, services and benefits across various categories of AAAE membership.
Beginning in August, 2017, Gwen also began managing the day to day operations of the AAAE Foundation, which has provided more than $4.5 million in scholarships to more than 2800 students since 1989.
Gwen has designed and implements AAAE’s social media strategy and has lead the moderation of the Airport Digital Media Summit since 2013. Additionally, Gwen has served as AAAE team lead on numerous legislative conferences, the Airports Going Green Conference, and beginning in 2017, the Airport Customer Experience Summit.
In 2016, Gwen was recognized as one of Airport Business Magazine’s 40 Under 40, an annual opportunity to highlight and honor talented aviation industry professionals who are making a difference on the job and in the industry at large.
Prior to joining AAAE, Gwen’s political and communications skills were honed at the Senate Judiciary Committee and at the Vermont Governor’s Commission on Women.