Need Help?

Below is a list of frequently asked questions. If you do not see your question below OR if you need additional assistance, please contact [email protected] Our member services inbox is monitored from 8:30 a.m. to 6 p.m. ET, Monday through Friday.

If you are looking for a specific member on our team, please visit our staff page, which also includes pictures and bios.

Please note that the AAAE website is best viewed in Google Chrome.  Download Chrome here.

What is my membership number?

Your membership number is a six-digit number starting with a 1 or 2.  It will be listed on the left side of your profile in your account.

I clicked on an email to renew my dues and it tells me I’m not up for renewal.

Click on the shopping cart to see if the membership is already in the cart.  If you are renewing a Corporate membership, make sure that you have company admin rights, then click on the company’s name below yours in your profile to go to the company’s account.

Are there other ways to join or renew my dues?

You can renew your membership dues by:
  • Logging into our website and clicking on the Renew Now button in your profile
  • Mailing or emailing the invoice with credit card information or check to [email protected]
  • Calling our accounting department at 703.797.2565 or 703.797.2560 to provide your credit card over the phone.
Click here to download documentation on the different options for renewing your membership dues.

How do I reset my password?

You can reset your password by using the Forgot Password link on our login page:


If you get an error message after you click on Submit to reset your password, navigate back to and you will most likely be logged in with the new password.

My account is locked

You can send an email to [email protected] or call 703-575-2479.

My login is an old email address and I can’t access my account.

You can send an email to [email protected] or call 703-575-2479.  Please provide the old email address as well as the new one you would like to use.

I am a member of my regional AAAE chapter.  Does that mean I am also a member of AAAE national?

No, our organizations are affiliated, but are each run independently of each other.  To join AAAE, you can visit You can also learn more  about the six regional chapters online. 

How do I submit CEU’s?

Click on your profile and select the CEU tab. You will have to self-submit CEU’s for any Non-AAAE National events.

I have a question about the Certified Member (C.M.) or Accredited Airport Executive (A.A.E.) program.

The C.M. and A.A.E. programs have their own FAQ or contact [email protected].

I have a question about the Airport Certified Employee (ACE) program.

The ACE programs have their own FAQ or contact [email protected].

I have a question about the Airport Master Firefighter (AMF) Program.

The AMF program has its own FAQ or contact [email protected].

I have a question about the Airport Fire Officer (AFO) Program.

The AFO program has its own FAQ or contact [email protected].

How do I schedule an exam, how much does it cost, and who can proctor my exam?

You can learn more about the exam process online.