Educational Tracks

 


Safety and Security
Follow this track to get the latest information you need to successfully manage the day-to-day issues related to airfield safety, operations and security at your facility, from emerging security technologies to effective safety signage to environmental sustainability. This track is for executives who want to learn innovative solutions for their daily safety, security and operational challenges.
   

Planning and Facility Management
Subject matter experts from airports, airlines, A&E firms and IT systems providers will engage with the audience to consider various aspects of future terminals including curbside, departure lobbies, security screening checkpoints, concourses & gates, domestic arrivals & international arrivals.
   

Customer Experience
As airlines continue to shift focus to their core competencies of moving passengers safely and efficiently, it's never been more important for airports to connect with their customers as part of marketing, public relations, and customer service. These sessions will update attendees on the latest strategies and tactics airports are using to engage passengers and help create a welcoming, hassle-free airport experience.
   

Innovative Finance
It's all about the bottom line!  If you are interested in learning more about financing airport capital improvement projects, airline economics, innovative ways to reduce operating costs and developing non-aeronautical revenue at your airport, follow this track.
   

General Aviation
In these tough economic times, operating a general aviation airport can be more challenging than ever. This track addresses top concerns of GA airports and provides a networking forum for those attempting to harvest opportunities as well as navigate changes facing the industry.
   
Additional Educational Sessions
Non-track education includes sessions on diversity, accreditation and security policy.

Session Titles & Descriptions

Safety and Security


Follow this track to get the latest information you need to successfully manage the day-to-day issues related to airfield safety, operations and security at your facility, from emerging security technologies to effective safety signage to environmental sustainability. This track is for executives who want to learn innovative solutions for their daily safety, security and operational challenges.

Sunday, April 15 (3:15 - 4:45 p.m.)
The Next Generation of Aviation Security

Wednesday, April 18 (9 - 10:30 a.m.)
Airside Safety Initiatives: Attacking Hotspots, RIM locations and other Heightened Risk Areas

Wednesday, April 18 (11 a.m. - 12:30 p.m.)
The 20:20 Airfield: Bringing Airfield Awareness into Full Focus

Planning and Facility Management


Subject matter experts from airports, airlines, A&E firms and IT systems providers will engage with the audience to consider various aspects of future terminals including curbside, departure lobbies, security screening checkpoints, concourses & gates, domestic arrivals & international arrivals.

Sunday, April 15 (3:15 - 4:45 p.m.)
The Impact of Autonomous Vehicles and More

Wednesday, April 18 (9 - 10:30 a.m.)
Intelligent Airports - Improving Ways to Communicate with Customers and Employees

Wednesday, April 18 (11 a.m. - 12:30 p.m.)
Internet of Airport Things

Customer Experience


As airlines continue to shift focus to their core competencies of moving passengers safely and efficiently, it's never been more important for airports to connect with their customers as part of marketing, public relations, and customer service. These sessions will update attendees on the latest strategies and tactics airports are using to engage passengers and help create a welcoming, hassle-free airport experience.

Sunday, April 15 (3:15 - 4:45 p.m.)
The Balance of Technology and Touch
Today’s passengers crave unique experiences, tailored to the way they travel.  In today’s on-demand age, how do airport operators craft customized, digital journeys to meet the need of customers, without losing the power of saying “Hello!” and the personal, human element?

Wednesday, April 18 (9 - 10:30 a.m.)
Creating a Customer-Centric Culture
Tracking and delivering outstanding CX across all touchpoints begins with engaging internal teams. Explore strategies to build exceptional CX experiences from the inside out.

Wednesday, April 18 (11 a.m. - 12:30 p.m.)
Quantifying Success: Building the Business Case for CX Investment
Thumbs up, four stars, smiley face…no matter how you measure it, airport CX teams must show ROI for the programs they implement.  What are the best practices in quantifying CX investment, what KPIs matter most to the C-Suite, and how do we turn that into further investment?

Innovative Finance


It's all about the bottom line!  If you are interested in learning more about financing airport capital improvement projects, airline economics, innovative ways to reduce operating costs and developing non-aeronautical revenue at your airport, follow this track.

Sunday, April 15 (3:15 - 4:45 p.m.)
Airport Infrastructure Funding: What to Expect from Washington in 2018
Hear from industry and association government affairs representatives and key congressional committee staff on the status and outlook of federal funding for airports.  It is an opportunity not only to listen but to engage these panelists who have an “inside baseball” perspective.

Wednesday, April 18 (9 - 10:30 a.m.)
Public-Private Partnerships: The Future of P3s and How Private Investment is Impacting Airports
From LGA to LAX and airports in between, P3s as an alternative funding mechanism have their pros and cons.  As airports exhaust the current sources of funding capital programs, P3s are emerging and evolving throughout the industry.  Panelists will present “lessons learned” and discuss the pros and cons of these types of transactions.

Wednesday, April 18 (11 a.m. - 12:30 p.m.)
Negotiating Airline Use And Lease Agreements: Trends And Strategies
For most commercial airports, the use and lease agreement is arguably its most important, generating on average about 50 percent of an airport’s operating income.  Learn about some creative approaches airports are taking to enhance revenues and cost recovery.  Prepare to be engaged in this workshop format session that will seek the input and experience of session participants! 

General Aviation


In these tough economic times, operating a general aviation airport can be more challenging than ever. This track addresses top concerns of GA airports and provides a networking forum for those attempting to harvest opportunities as well as navigate changes facing the industry.

Sunday, April 15 (3:15 - 4:45 p.m.)
Tailoring a Master Plan for Your Airport

Wednesday, April 18 (9 - 10:30 a.m.)
Helping Others Understand the Value of General Aviation

Wednesday, April 18 (11 a.m. - 12:30 p.m.)
How To Keep Your Airport Competitive in the Challenging General Aviation Environment

Additional Educational Sessions


Non-track education includes sessions on diversity, accreditation and security policy.

Monday, April 16 (3:30 - 5 p.m.)
One-on-One with the FAA Office of Airports

Monday, April 16 (3:30 - 5 p.m.)
Bridging the Gap - How To Communicate Across Generations


Tuesday, April 17 (2:30 - 4 p.m.)
Security & Facilitation Policy Roundtable

Tuesday, April 17 (2:30 - 4 p.m.)
Insider's Guide to Final Accreditation

Tuesday, April 17 (2:30 - 4 p.m.)
The Business Case for Diversity