Wednesday Keynote

Joanna Geraghty

JetBlue President and Chief Operating Officer

General Session III // Wednesday, June 19

 

Geraghty will share unique insights from her experience running the day-today efforts of delivering a leading customer service experience, executing key structural cost initiatives and enhancing operational performance.

Geraghty joined JetBlue in 2005 and before her promotion to president and chief operating officer, she was the executive vice president, customer experience, responsible for delivering the JetBlue experience to millions of customers annually through her leadership of 15,000 customer-facing crewmembers. She served as executive vice president, chief people officer from 2010-2014 and was previously the airline’s vice president and associate general counsel and director of litigation and regulatory affairs. Geraghty is president of the JetBlue Foundation and chairperson of the board of Concern Worldwide, an international not for profit. Prior to joining JetBlue she was a partner at a New York law firm.