Airport Security for Airport Operations
This course will provide airport operations personnel, security and law enforcement officers with a comprehensive training in the transportation security regulations and security self-inspection techniques necessary to ensure the airport is fulfilling the requirements of the Airport Security Program (ASP). This course is currently offered as a 2 day OnSite.
Airport Wildlife Course
This training program provides important information on the impacts of birds and other wildlife on aircraft operations and will also address management and control programs that are required to mitigate this potentially catastrophic issue. The latest information on strike trends, legal issues, community planning and new technology will assist both the decision makers and technical staff in reducing the potential hazard at airports. This course is offered as an Onsite option in 1-3 day formats and customized to each airport.
Airport Management 101 Workshop
This course is tailored to enhance the individuals understanding of airport management issues, current challenges faced by industry leaders and strategies for implementing sensible strategic plans or goals. It is designed to present airport board members or commissioners and senior and mid-level airport executives the substantive and thoughtful review of the airport industry. This course is offered as a 2 day OnSite.
Airport Customer Service
Aviation professionals will learn tactics and techniques necessary to provide airport passengers with superior service with each and every customer interaction. This class covers servicing internal and external customers, the importance of professional image, service standards, building rapport, handling difficult customers, and stress management. It is taught through interactive activities to ensure participant engagement. This course is currently offered as a 1 day Onsite.
This course provides an understanding of how actions affect the national airspace system; as well as "how the other half lives". This interactive and forward thinking perspective based curriculum and overview equip employees with necessary tools to between provide service to tenants and airline operations. This course is currently offered as a 2 day Onsite.
SMS is a proactive approach to safety that has been adopted by the International Civil Aviation Organization (ICAO). This course is for airport operators who either desire to implement as SMS system or want to be better informed about what SMS is about when the rulemaking is completed. This course will provide an explanation of the core components of SMS and strategies to prepare for its implementation.
Part 139 Course
This course will provide a comprehensive review of the elements of 14 CFR Part 139 Subparts A-D and applicable Advisory Circulars (AC). In addition, this course will also provide best management practices and real-world case studies on how to effectively manage airfields in accordance to FAA regulations. This course is offered as a 2 day Onsite.
Ground Operator Safety Training
The Ground Operator Safety Training was developed specifically to provide supervisors and operations managers a better understanding of FAR Part 139 and airport safety. This program mixes presentations with interactive case studies that will help the student apply the knowledge they currently possess, plus what they learn in the classroom. This course provides students with a better understanding of the airport operation and ensuring the terminal, ramp, and other secured areas are run safely and efficiently. This course is offered as a 2 day Onsite.