200646 - ACE Communications Virtual Training

200646 - ACE Communications Virtual Training
This training is tailored to address the unique operational techniques, challenges and responsibilities of the airport communication center dispatcher. It is based on a variety of techniques and recommendations from U.S. government agencies and leading industry communication organizations. The instructor will review the essential elements needed to attain the ACE Communications certification.

Registration Instructions: To register, first select Register Myself or Register Someone Else. To register for individual sessions at $95 each, select the Individual Sessions button under Registration Options. Then under Program, select Add for each session for which you want to register, and proceed to checkout. To register for all 10 sessions and receive a $100 discount, select the Full Series button, and check out.

Registration fee includes training content and presentations. Recordings of sessions will be available for review for 90 days after each session.

CANCELLATION POLICY: Webinar registration fees are non-refundable. A recording of the webinar will still be provided to cancelled registrations after the live webinar occurs. For all inquiries regarding cancellations, please contact the AAAE Training Department by email at trainingdept@aaae.org. By submitting a completed online registration, you acknowledge that you have read and understand the cancellation policy and that the cancellation policy for this webinar supersedes the general cancellation policy noted in AAAE Event Participant Terms and Conditions. 

NOTE: Confirmation letters will be emailed to attendees within one business day of registration. If you have not received an email confirmation of your registration within 1 day of registering, and you enrolled at least two hours prior to the online event, please contact the AAAE Training Department at trainingdept@aaae.org. Please note failure to receive a confirmation letter before an event will not be grounds for a refund.
When
8/18/2020 - 12/31/2021
Where
UNITED STATES
By registering for this conference, you agree to the AAAE Event Participant Terms and Conditions.

Program

   

Monday, 25 May 2020

 
ACE Communications Program Enrollment
Select this option to enroll in the ACE Communications Program if you are not already a candidate. This is required to take the ACE Communications exam.

Tuesday, 18 August 2020

 
Session 1 - Module 1: Section 3 - Roles and Responsibilities
This session covers the position of airport communications specialist (ACS) and the role they serve in providing communications coordination services in an airport setting. Attendees will be introduced to the attributes of a professional ACS, to include essential knowledge, skills, and abilities and the values and ethics required to be successful in this position. Also covered is the job description of the ACS along with providing some perceptions and realities of the job. At the end of this session, there will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Thursday, 20 August 2020

 
Session 2 - Module 1: Section 3 - Roles and Responsibilities
This session covers the roles and responsibilities of the airport communications specialist (ACS). Attendees will be introduced to the basic areas an ACS is responsible for; i.e., telephone interrogation, and resource allocation, coordination of logistics, call prioritization, and resource networking. Also covered are the topics of airport operations, confidentiality, and risk management. We round off this session with an overview of the minimum training requirements for the ACS and some training alternatives to enhance your skills. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Tuesday, 25 August 2020

 
Session 3 - Module 1: Section 3 - Roles and Responsibilities
This session will cover the topic of stress and its effect on the airport communications specialist (ACS). Topics range on the issue of stress, its negative effects, and the stressors unique to the ACS. Also included are helpful suggestions and techniques for mitigating stress and burnout. We round of this session with news media relations and how to work with them without creating undo exposure to the airport operator. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Thursday, 27 August 2020

 
Session 4 - Module 2: Section 1 - Liability
This session covers the topic of liability with a focus on situations of relevance to an airport communications specialist (ACS). Topics in this session include an overview of liability, liability and airports, and legal considerations in aviation. Also covered are common general liability terms and concepts. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Tuesday, 01 September 2020

 
Session 5 - Module 2: Section 1 - Liability
This session covers the topic of liability with a focus on situations of relevance to an airport communications specialist (ACS). Topics in this session include an overview in the different types of liability and legal terms relevant to the position. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Thursday, 03 September 2020

 
Session 6 - Module 2: Section 1 - Liability
This session covers the topic of liability as it relates to the airport communication center and airport communications specialist (ACS). Topics include common mistake made in the call-receiving phase, dispatch phase, and post-dispatch phase. Also covered are topics such as community expectations, why the ACS should refrain from giving advice, and tips for testifying in court. We round off this session with more detailed information on risk management. The last part of this session will be an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Tuesday, 08 September 2020

 
Session 7 - Module 2: Section 2 Interpersonal Communication
This session covers the topic of interpersonal communications and its relevance to the airport communications specialist (ACS). Topics covered in this session include an overview of interpersonal communications, interpersonal communications skills for the ACS and implications when breakdowns in the communications process occurs. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Thursday, 10 September 2020

 
Session 8 - Module 2: Section 2 Interpersonal Communication
This session provide an overview of the communications cycle and what occurs when two people exchange ideas and develop a mutual understanding. Topics in this session include elements of the communication cycle and best practices to use when giving instructions and when following instructions. Also included in this session are concepts and best practices for effective listening. We round off this session with details on culture, diversity, and its effect on the communication process. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Tuesday, 15 September 2020

 
Session 9- Module 3: Section3 Radio Communication Techniques
This session covers the topic of radio procedures and protocols and its relevance to the airport communications specialist (ACS). Topics covered in this session include an overview of the Federal Communications Commission (FCC) and the FCC rules and regulations that affect the airport communications center (ACC). Also covered in this session are operational procedures commonly found in the ACC such as the radio dispatch process, radio broadcast rules and specific techniques used on the radio network. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

Thursday, 17 September 2020

 
Session 10-Module 3: Section3 Radio Communication Techniques
This session covers the topic of radio communications at controlled airports and its relevance to the airport communications specialist (ACS). Topics covered in this session include air traffic control tower radio operation and terminology, common aviation phraseology, and contingencies – light signals. Also covered are radio network basics such as frequencies and channel usage, types of radio networks used in an airport setting, emergency radio traffic, and common radio problems. The last part of this session will include an opportunity to ask questions.
Time
11:00 AM - 12:30 PM
11:00 AM

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