Training & Certification

COMMUNICATIONS

Active Shooter

In this Active Shooter training, we are going to review the uniqueness of airports, maintaining situational awareness, reacting to a threat,escape tactics, what to do if you are unable to escape, taking action and what to expect from the police response. Offered as On Demand and Live Classroom Training.

Learn More

Active Shooter

Airport Certified Employee (ACE) - Communications Center Operations

NEW Modules Now Available. An all-encompassing curriculum is tailored to address the unique operational techniques, challenges and responsibilities of the airport communication center dispatcher. It is based on a variety of techniques and recommendations from U.S. government agencies and leading industry communication organizations. Offered as Self-Study, Live Virtual Training, On Demand and Live Classroom Training.

Learn More

Airport Certified Employee (ACE) - Communications Center Operations

Airport Certified Employee (ACE) - Communications Center Operations Virtual Training

This training is tailored to address the unique operational techniques, challenges and responsibilities of the airport communications center dispatcher. It is based on a variety of techniques and recommendations from U.S. government agencies and leading industry communication organizations. The instructor will review the essential elements needed to attain the ACE Communications certification. Offered as On Demand and Live Virtual Training.

Learn More

Airport Certified Employee (ACE) - Communications Center Operations Virtual Training

Airport Customer Service

Aviation professionals will learn tactics and techniques necessary to provide airport passengers with superior service with each and every customer interaction. This class covers servicing internal and external customers, the importance of professional image, service standards, building rapport, handling difficult customers, and stress management. It is taught through interactive activities to ensure participant engagement. Offered as Live Classroom Training.

Learn More

Airport Customer Service

Airport Emergency Plan Virtual Training

In this short course we will provide participants with hands-on knowledge of how to mitigate the inevitable disruptions, planned and unplanned events can have on your airport operations. We will review past disruptive events and participants will have the opportunity to engage in a tabletop exercise to test their level of understanding and see how other airports work. It is worth 6 hours of your time to avoid days if not months of unfavorable scrutiny. Offered as Live Classroom, Live Virtual and On Demand Training.

Learn More

Airport Emergency Plan Virtual Training

Airport Terrorism Preparedness and Response

This course is designed for airport employees that may have security or emergency response responsibilities - whether major or minor, administrative or field - to provide them with an overview of the threats to the aviation environment and how to respond. The course covers current threats to the aviation environment, international and domestic terrorism, the psychology and ideology of terrorism, pre-incident indicators, active shooter events, and bomb threats and suicide/homicide bombers. Students will be introduced to the emergency response plan and will participate in emergency response scenarios to test their knowledge of how to respond to a variety of emergency situations through mini table-top exercises. Offered as Live Classroom Training.

Learn More

Airport Terrorism Preparedness and Response

Digicast

For more than a decade, the Digicast video training system has been providing thousands of airport employees with on-demand video training on every aspect needed to run an airport: operations, maintenance, security, customer service, human resources, Part 139 required training and more. Digicast programming is accessible online via any Web-enabled device. In addition to first-class training, Digicast also provides informative, thought-provoking content and insight, including exclusive content like Airport Magazine Roundtables. Offered as On Demand Training.

Learn More

Digicast

Human Trafficking for Airport Professionals

This one-day On-Site training is focused on teaching employees in the airport/airline industry how to spot and report human trafficking victims. Key elements of the training course include; a background and overview on human trafficking; how to recognize human trafficking indicators; protocol for reporting “tips” to law enforcement; and resources for support. Trainers include airline professionals and actual survivors of human trafficking, which makes this training to have a powerful impact. Offered as Live Classroom Training.

Learn More

Human Trafficking for Airport Professionals

Incident Command Systems (ICS) for Airports

The formal adoption by the Federal government of the National Incident Management System and Incident Command System, has put airports into a difficult position. ICS was built upon a wild land fire fighting structure, making it difficult to use in other environments, particularly at an airport. The course, ICS for Airports takes the principles of ICS and shows how these can integrate into the Airport Emergency Plan, effectively making ICS fit airports, instead of airports having to fit into ICS. FEMA has not developed an ICS for Airports as airports are too unique and don’t fit well into existing emergency management structures. ICS for Airports includes exercises and case studies, plus extensive facilitation to help an airport better integrate the ICS structure so that it becomes an asset in emergency management, rather than just an administrative exercise. Offered as Live Classroom Training.

Learn More

Incident Command Systems (ICS) for Airports

Insider Threat

This new training course for airports, developed in collaboration with the TSA and produced by AAAE, teaches aviation workers the signs of an insider threat and how to respond. It's available on AAAE’s Digicast, IET-LS, and/or through a direct license. Learn more about the course below and how to access this training.

Learn More

Insider Threat

Interactive Employee Training

AAAE’s Interactive Employee Training and Learning Suite (IET-LS) provides engaging, high quality training content to airports and aviation firms. Courses may be hosted through our web-based Learning Suite to track and report training results or content may be produced for an organization’s existing LMS. Offered as On Demand Training.

Learn More

Interactive Employee Training

Psychological Preparedness

Ensure your employees know how to recognize the signs and symptoms of incident-related stress, even well after the event has been resolved. Critical to this course is a discussion of Post-Traumatic Stress Disorder (PTSD), its manifestation, symptoms, diagnosis, duration and treatment. Offered as Live Virtual Training, On Demand and Live Classroom Training.

Learn More

Psychological Preparedness

Sensitive Security Information (SSI) Training

This course will help you understand what SSI really is, who is a covered person, who has a “need to know,” how to properly handle SSI and best practices from airports around the U.S. The course consists of a 30 minute video followed by 10 multiple choice questions. Answer all the questions correctly, and you pass. Offered as On Demand Training.

Learn More

Sensitive Security Information (SSI) Training