Case Study Webinar

Minneapolis-St.Paul International Airport, Aira, and AAAE presented a Case Study Webinar to explain how the Aira platform can help airports address the accessibility challenge and the specific operational and public relations benefits MSP has experienced through the platform.

Watch the Webinar

Learn More

Want to help passengers with disabilities at your airport? Contact Jared Pierce, Director of AAAE Services, at for more details.

AAAE Aira Airport Network

Virtual Concierge for Blind and Low Vision Passengers

Aira provides blind and low vision (BLV) airport passengers with a virtual concierge to navigate from curb to gate and everywhere in between (shops, restrooms, etc). Aira explorers use video-enabled smart glasses to provide remote Aira agents with a live video stream of the passenger journey and the agents provide audio navigation at each step. 
The Aira Airport Network is a collaboration between AAAE and Aira created to make it easy and efficient for airports to offer the Aira service to their BLV community. Participating airports prepay for Aira minutes so any minutes used inside the airport-defined geofence are covered by the airport. Below are the steps for joining the network.

How the Airport Network Works

  • Join the network by purchasing an initial block of Aira minutes from the AAAE pool
  • Send credit card or check payments to AAAE directly for the minutes
  • Set the geofence coverage area with Aira team
  • Monitor minute usage via the Aira Airport Network dashboard
  • Receive notification when your pool of minutes reaches threshold of 20%
  • Choose to replenish your pool or cancel; no contract required 
  • Subscription-based service
  • Pay for the minutes you actually use (You’ll be notified when minutes are running low)
  • Pay through AAAE (no contract needed) via credit card or check
  • Standardized (locked-in) airport rate of $2/minute

The Aira service is purchased in batches of minutes. The airport will pay the rates noted below and can choose to purchase an additional block of minutes once the initial block runs out. There is no long-term commitment. 

  • Large Hub: $5,000 for 2,500 minutes
  • Medium Hub: $3,000 for 1,500 minutes
  • Small and Non Hub: $1,000 for 500 minutes
*As of September 2018, average large hub usage is 600 minutes/month and average session time is 3-5 minutes.

About Aira

Participating Airports

  • Hartsfield Jackson Atlanta International Airport
  • Los Angeles World Airports
  • Dallas Fort Worth International Airport
  • McCarran International Airport
  • Seattle-Tacoma International Airport
  • Orlando International Airport
  • Minneapolis–Saint Paul International Airport
  • Boston Logan International Airport
  • San Diego International Airport
  • Portland International Airport
  • St. Louis Lambert International Airport
  • San Antonio International Airport
  • Eppley Airfield
  • Memphis International Airport
  • St. Pete–Clearwater International Airport
  • Wichita Dwight D. Eisenhower National Airport