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Interested in discussing the new standard? Contact Jared Pierce, Director of AAAE Services, at jared.pierce@aaae.org for more details.

Establishing a Common Standard for TNCs at Airports

AAAE-led coalition creates wayfinding standard

In December 2017 AAAE held a Solution Summit through its Airport Innovation Accelerator on the topic of TNCs. One of the central takeaways the participating airports identified was the lack of standardized term and icon to properly guide passengers to TNC pickup points. Passengers are increasingly opting for use of Transportation Network Companies (TNC), such as Uber and Lyft, over traditional transportation options to travel to and from airports around the world, yet consistency is lacking at airports with regards to the TNC passenger experience. Airports asked AAAE to organize a working group to analyze the problem, suggest a common term and icon, and rally airports to a set standard.

The outcome of the process was a new standard term and icon proposed for airport adoption. The accompanying white paper presents the in-depth process the working group followed to arrive at a recommended standard for airport adoption.

Ride App Pickup

LAX Deploys New Standard

Los Angeles International Airport (LAX) was the first airport to deploy the new standard, updating its signage as of September 2018.