Registration Fees and Deadlines

Registration for the 2021 AAAE/ACI-NA Airport Customer Experience Symposium will open approximately four months prior to the conference dates.  For budget planning purposes only, see the registration fees from the 2020 symposium below.  Fees for 2021 are subject to increase for each category and will be confirmed when registration opens.
Includes the Welcome Reception, two continental breakfasts, two lunches, all refreshment breaks, the optional airport tour and all course materials.

2020 REGISTRATION FEES FOR HISTORICAL REFERENCE (in U.S. funds drawn in a U.S. bank)

On or Before

After 1/24/2020

AAAE/ACI-NA Member $600 $700
$800  $900

(if paid by 11/20/15) 
(if paid by 11/20/15) 
AAAE Member OR Conference Sponsoring Association Member 
OR Conference Sponsoring Company Employee
    $710 $810 
Airport Non-Member     $865  $965 
Corporate Non-Member     $2,300  $3,200
U.S. Federal Employee     $400  $425 
Spouse/Guest*     $215  $310 
Junior Delegate     $130  $130
Golf Tournament     $215  $215

If you are an ACI-NA Member, please submit a registration form to to receive the member rate.
NOTE: AAAE/ACI-NA reserves the right to cancel this program if the number of registrants is insufficient. In this event, we will notify all registrants and refund the registration fee in full. However, any costs incurred by the registrant, such as hotel cancellation or airline penalties, are the responsibility of the registrant. Confirmation letters will be emailed to attendees within two weeks of receipt of registration. If you have not received a confirmation letter via email two business days prior to the meeting, and you enrolled at least two weeks prior to the meeting, please contact Non-receipt of the confirmation letter before the meeting is not justification for seeking a refund.

If you require any special assistance to participate or have special dietary requirements, email

AAAE /ACI-NA accepts registration regardless of race, religion, sexual orientation, sex, physical disability and national or ethnic origin. This includes but is not limited to admissions, employment and educational services.

AAAE/ACI-NA reserves the right to grant at its sole discretion access to TV, radio and print media organizations or individuals that have registered and received prior authorization from AAAE/ACI-NA at least 72 hours prior to an AAAE/ACI-NA event they wish to cover. Due to the sensitive nature of some discussions, not all sessions at some AAAE/ACI-NA events will be open to media. AAAE/ACI-NA retains the sole right to grant or refuse media access for any event or section of an event it operates.

Please direct all inquiries to Adam Snider, AAAE’s Director of Public Affairs.

By registering for and attending any AAAE/ACI-NA event, you agree that your image may be used at any time, without further notification, for printed materials, web sites, social media and other marketing purposes.