General Information

 “It’s the journey, not the destination.” 

Airports play a critical role in the passenger journey. As airport operators, service providers and industry experts, how can we craft customer experiences and volunteer/ambassador programs that deliver five star service? Join AAAE and ACI-NA at the third annual Airport Customer Experience Symposium, March 6-9, 2018 in Dallas, to explore best practices and emerging trends in airport CX. The Symposium will offer an informative and exciting program that highlights all facets of the airport customer experience and volunteer/ambassador programs.

New for 2018, day two of the Symposium will include two rounds of concurrent breakout sessions, allowing attendees to tailor their own experience and take a deeper dive on topics pertaining to their role and responsibilities.

Who Should Attend?

  • Leaders (Directors and C-Suite Officers)
  • Customer Service Professionals
  • Volunteer/Ambassador Program Managers
  • Passenger Service Professionals
  • Marketing Directors
  • Public Affairs Managers
  • Community Affairs Managers
  • Concessions Providers
  • Operations Professionals