FedEx Express Memphis World Hub Tour

Tuesday, July 16, 10 a.m. – 12:15 p.m.

The Memphis World Hub is the oldest and largest facility in the FedEx Express network. The World Hub is strategically located near the heart of the continental United States, providing overnight and services to the entire nation and serving 90% of the global economy on a 24 to 48-hour basis. FedEx has made the Memphis International Airport one of the busiest cargo airports in the world as the World Hub connects customers to more than 220 countries and territories on six continents. They take pride in delivering only the best.

Plan your travel schedule to include the tour of the FedEx hub on Tuesday, July 16th from 10 a.m. – 12:15 p.m. FedEx hub tours are rare and require significant levels of approval to attend.  Thus, you don’t want to miss out on this opportunity!


This tour is limited to the first 45 to sign up and is only open to HAWOC Conference attendees.

Logistical Information

The bus will depart from the front circle outside the main hotel lobby at 10 a.m. sharp. Please do not be late as arrival needs to be 10:15 a.m. to FedEx. Please review the confirmation packet from FedEx for additional logistical details. 


While on the Express Experience Tour the following areas will be identified, and some viewed depending on availability and/or operational activity. 

The Global Operations Control Center (GOC) is the highest level of command in the FedEx Express linehaul system, responsible for coordination of the approximately 670 aircraft worldwide and implementing emergency and contingency action plans as necessary. 

From the observation deck under the FedEx Express Ramp Tower, guests get a 360-degree view of the FedEx Express ramp. Sites that you can point out from the observation deck include:
The Courtyard and input area and the Old Hub
The east-west Runway 9/27
Hangars 11 and 12
The Small Package Sorting System building
Incoming FedEx Express aircraft 

FedEx Express considers any freight weighing over 150 lbs. to be heavyweight freight
This freight may be containerized or palletized on a metal sheet
The pieces are unloaded from the inbound Unit Loading Device (ULD)
The items are moved by forklift to staging areas according to their destination
The pieces of freight are scanned into the containers along with the accompanying Consolidation (CONS) Tag

The Small Packaging Sorting System (SPSS) facility was built to replace the labor-intensive Overnight Letter and Courier Pak manual sort. It is a semi-automatic small parcel and document sorting facility. The input, sorting, and outbound operations are all done within the walls of the facility. This facility operates for the night-side sorting operation only.
Opened in 1997 (construction started in 1992)
Consists of three floors with each floor occupying 175,000 square feet of space
Uses the Crisplant Tilt-Tray system that was manufactured in Denmark
Uses the FedEx specific software developed in collaboration with Northrop Grumman Aerospace Company
Has the capacity to sort 325,000 documents per hour
Operates at approximately 99.5% efficiency